Q: How do I pay for an order?
A:To process payment on Dmies, follow the steps below:
1) Select the order and click the "Pay Now" button
2) Choose PayPal payment method on the checkout page
Q: What types of payment do you accept?
A: We accept the following payment methods:
VISA, MasterCard, Discover, American Express and PayPal.
Interact: You can pay for your order online.  Please note that the card holder must have access to online banking.
Q: Why did my payment fail?
A: Payment failure could mean the following:
1) Incorrect CVV Security Code
2) Insufficient fund on Card
3) Exceeding CC limits
Q: How can I track my order?
A: Log into MY ACCOUNT to view the status of your order.  Track your shipment by using the tracking number provided to you once your item(s) have been shipped.  You cannot track your order before it has been shipped.
If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.
Q: I can't track my order using the tracking number provided. What can I do?
A: Please contact the customer service to confirm the tracking number & shipping information.  You can contact us through our live chat or message us.
You may also contact the shipping carrier to confirm if the order was shipped.  Sometimes the carrier can take 1-2 days to update shipping information on their website.
Q: How long will it take to receive my order?
A: Ground shipment typically will be delivered within 3-5 business days depending on where you’re located.
Q: How long will it take to receive my order?
A: Ground shipment typically will be delivered within 3-5 business days depending on where you’re located.
Q:How can I cancel my order?
A: If you decide to cancel your order you can contact our customer service department and they will assist you with the cancellation process.
Q: Why was my item/order canceled?
A: Item(s) becomes unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us
Q: What if I forget my password?
A: Go to the log-in page and then click "Reset Password" and we’ll send you a temporary password and you can reset to your own password.
Q: When will I receive my refund?
A: All refund agreements will be process immediately from Dmies account.  However, refund may take up to 7-10 business days for it to display on your credit card statement.